Troubleshooting

Although the installation of the MARIN License Manager is done automatically, there might be situations in which part of the installation are not succesfull. The following troubleshooting tips are to help you locate and solve the problem these situations.  

Use Local Administrator rights is not sufficient to install the MARIN License Manager

If you install on Windows 7 or Windows server 2008 the installation seems to be succesfull, but the MARIN License Manger has not been started and the licenses are not available.

On Windows 7 and Windows server 2008 installing the MARIN License Manager with only Local Administrator privileges is not enough to succesfully install the MARIN License Manager. You need to be Local Administrator and use the "Run As Administrator" command on the setup.exe. The "Run As Administrator" command is available in the right mouse button if you select the 'setup.exe'. These extra privileges are needed in order to start the MARIN License Manager as a windows service.

On Windows XP is is not needed to install using "Run As Administrator".  

The FlexNET License Administrator is not available

If you browse to http://localhost:8080 the FlexNET License Administrator dashboard does not show. Instead you get a Internet Explorer error message.

Mostlikely this is caused by the fact that the FlexNET License program is not started. This program is intented to run as a windows service. Running the FlexNET License program as a windows service it means that the floating licenses are always available, even after a reboot of your server. If the installation of the FlexNET license program did not set the program as a service you can do this manually using the following commands.

Start a DOS command window in the installation directory:
c:\Program Files (x86)\Flexnet Publisher License Server Manager
> lmadmin.exe -installService "FlexNET License Server Manager"
 

As a result the FlexNET License Administrator shoudl be available at http:://localhost:8080 

The license for my product is not available in the FlexNET License Administrator

In the FlexNET License Administrator the marinlmd is not available, "No such feature or vendor does not exist: marinlmd"

This is caused by the fact that the marinlmd.exe is not started correctly. The marinlmd.exe is started by the FlexNET Server Manager. The installation path of the marinlmd.exe is specified in the license file you received from MARIN. This path must be the same as the relative path in the installation of the FlexNET License Manager.

The marinlmd.exe should be in the following directory relative to the 'lmadmin.exe'

In the 'marin' directory in the 'FlexNET Publisher License Server Manager' directory.

In the license file the path is specified:

Check the consistency of the path in the license file and the relative path of the 'marinlmd.exe'. If this is correct you need to import the license file using the FlexNET License Administrator. After importing the license should be available.